Frequently Asked Questions

Yes, Click & Collect is currently available from each of our 8 branches Auckland-wide. Product availability varies per store.

Absolutely free.

If all items are currently in stock at your selected pick-up store, please allow up to 4 hours for your order to be ready. Orders placed before 12pm should be available same day. Orders placed after 12pm will be available next day. You will receive an email and text message to inform you when your order is ready to collect.

Once your order is ready to collect, you’ll receive an email and text message to your provided contact details.

Please phone or email the store that your order was placed with and give them your order number, reason for cancellation and we will do our best to intercept your order before it is processed. It may take up to 5 working days for credits or refunds to be processed.

Online deliveries should arrive within 2-3 Working Days.

Please allow an extra day if you live rural.

To avoid orders sitting with our courier for more than 48 hours, we will only dispatch plants between Monday and Thursday afternoon. This is to minimize the time plants are with a courier and to help ensure our stock arrives at its highest quality.

Yes, give us a call on 021955086 or email us at dispatch@kings.co.nz

Standard Delivery by area:

Auckland Region $8

Auckland Outer Region $15

Rest of North Island $25

South Island - Only available via a custom delivery quote via email enquiry to dispatch@kings.co.nz

Small items only $5 nationwide delivery

Bulk item surcharge $4 per item

Store delivery surcharge for large items $5 per item

The area is defined by your postcode, which you can enter in the checkout pages to confirm your proposed shipping costs before confirming your order. For bulk order shipping quotes, please email our online team info@kings.co.nz

For more information on shipping, please click here.

We package these up separately and deliver these via Nzpost or Kings van.

Please get in contact with us via email at info@kings.co.nz if you need to change the delivery address of your order.

Once your order has been collected and scanned with the courier, you will start to receive automated track and trace emails.

You can track all of your items by either clicking the link in the email, or by using the Courier post website and entering the tracking number– https://www.nzpost.co.nz/courierpost

In the instance that you have not received the automated tracking emails, please email our online team at info@kings.co.nz who will be able to provide this for you.

Please phone or email info@kings.co.nz and give them your order number, reason for cancellation and we will do our best to intercept your order before it is processed. It may take up to 5 working days for credits or refunds to be processed.

In most circumstances, we will endeavour to deliver all your products at once. However, we may at times need to dispatch your items on separate couriers to ensure healthy plants arrive at your door.

In the instance where your order exceeds 20kg, your order will be split into separate packages. This is to ensure the health and safety of the courier team when handling bulky items.

Once your order has been collected and scanned with the courier, you will start to receive automated track and trace emails.

You can track all of your items by either clicking the link in the email, or by using the Courier post website and entering the tracking number– https://www.nzpost.co.nz/courierpost

In the instance that you have received an automated email stating that your parcel has been delivered, but you in fact have ‘not’ received your item, you can call our online team on 0800PLANTS or email your query to info@kings.co.nz

Alternatively, you can also contact Courier Post who will be able to track your item:

Courier Post 0800 268 743 press 1 to track a parcel.

All of our plants and products are covered under our Sure to Grow and Delivery guarantees, so we will be able to help you if anything has gone wrong with your plants/ products.

All of our plants are shipped without signature and will be delivered to the address supplied.

You can advise us of any delivery instructions, but please note the couriers do not offer courtesy calls on delivery.

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If your plant or product is damaged during transit we will cover the cost of the return item.

You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

For more information on our returns policy, click here.

Yes, we do!

We cannot ship to the South Island via our website. If you are looking to get items delivered to the South Island please email us at info@kings.co.nz and we will be able to help.

We will need to know what plants you are looking to purchase and your address.

For payment, we are only able to take bank transfers and eftpos. Unfortunately, we cannot take Afterpay as payment for South Island orders.

Shipping is only available to addresses within New Zealand.

Yes, deliveries are available from your local store for $60-$80 based on your proximity to store. Ask us instore or ring your local branch to place a phone order. Delivery charges are determined by the distance from your local store.

You can contact your local branch by calling 0800 PLANTS, or by emailing them directly. Click here for a list of branch contacts.

Our stores are open 7 days from 8.30am until 5pm. Additionally, our online store is available 24/7.

Our Sure to Grow Guarantee is if all else fails and your plant doesn’t thrive as it should, we will gladly offer you a free replacement plant to try again. It’s our way of encouraging you to never give up and to help you experience the joy of growing a healthy and happy plant.

For more information on our Sure to Grow Guarantee click here

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If your plant or product is damaged during transit we will cover the cost of the return item.

You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

For more information on our returns policy, click here.

In the instance where you need to return a product, this can either be done instore, or by emailing us at info@kings.co.nz where our online customer services team will organise the return service with the courier.

Kings Plant Barn stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants do get damaged in transit, so our 7-day free return policy covers you if anything goes wrong.

If your plant or product is damaged during transit we will cover the cost of the return item.

You will be given the option of a replacement product in the first instance, and if this is unavailable a full refund for the unsatisfactory product will be issued within 5 working days.

Yes, for online orders, a photo of the original plant must be provided to info@kings.co.nz for assessment before a replacement plant or alternative will be offered.

Couriering costs for the replacement plants are not covered under the Sure to Grow Guarantee and shipping costs will apply.

For further details on our Sure to Grow policy, click here.

Please get in contact with us via email at info@kings.co.nz if you need to change the delivery address of your order.

Our online customer services team is available Monday to Friday 9am to 4pm.

If you would like an update on the status of your order, please call us on 0800 PLANTS (752687) as we are making more staff available to help you with your phone queries.

First, please check your SPAM or JUNK folder. Should you not receive confirmation of your order, you can contact us either via email on info@kings.co.nz or call us on 0800PLANTS. We will be able to email you a confirmation and check the status of your order.

If you are looking for a specific plant that is not listed online, you can make contact with our online customer services team who may be able to source the plant on your behalf.

You can either email the details to our online customer services team at info@kings.co.nz or call on 0800PLANTS.

There are a number of special order plants that are only available to those on the waiting list due to short supply.

You can be added to the waiting list by contacting your local branch.

Yes, make sure you have set up your Kings Garden Club account with your wonderful Wednesday discount. You can do this by either showing your Gold Card to a Kings member in store, or by emailing a copy of your Gold Card to info@kings.co.nz.

Yes, for online orders, a photo of the original plant must be provided to info@kings.co.nz for assessment before a replacement plant or alternative will be offered.

Couriering costs for the replacement plants are not covered under the Sure to Grow Guarantee and shipping costs will apply.

For further details on our Sure to Grow policy, click here.

Please make contact with our Kings online customer services team who will be able to give you plant options and possible urgent delivery timeframes and costs info@kings.co.nz.

You can also send a personalised gift message that will be printed onto a card on your behalf.

For all bulk enquiries, please email our online customer services team at info@kings.co.nz

You can either email us at info@kings.co.nz or call on 0800PLANTS and our team will be able to email you a GST receipt.

Yes, you can email our online team at info@kings.co.nz and they will be able to forward you the account application

You can reset your password by clicking the ‘Forgot your password’ link in the login section. Find the login page here.

If you do not receive a password reset email, please first check your SPAM or JUNK folder. The email will be sent from Kings Plant Barn. If the link in your "reset password" email didn't work, it may have expired as the link is only valid for 60 minutes. You will need to request a new "password reset" email after 60 minutes.

If you have an existing account with us but are unable to login, please click the 'Forgot your password' button at login and enter your email address. This will send you an email to create a new password. All customers will need to create a new password when shopping on our new website for the first time. If you do not recieve a "password reset email" after following all the instructions in the "How do I reset my password" question above, you may need to create a new account.

If you have checked your SPAM and junk folder and did not receive an email, your account may no longer be valid. If you haven't shopped with us for more than 3 years, please create a new account here.

Kings Plant Barn offers a free Plant Doctor service to help diagnose and treat your common plant issues.

You can contact our Plant Doctor by emailing photos and a description of your plant to: plantdoctor@kings.co.nz

For further tips and helpful plant information, you can visit the Plant Doctor website: www.plantdoctor.co.nz

Yes, Kings Plant Barn gift cards and e-gift cards can be purchased online here.

Kings Plant Barn paper gift vouchers can only be purchased and redeemed instore.

As the Kings Plant Barn paper vouchers are accepted at all garden centres nationwide (not just at Kings Plant Barn) unfortunately we are unable to cancel or replace lost gift vouchers.

Kings Plant Barn gift cards can be replaced only if they have been applied to your Garden Club account.

Kings Plant Barn gift cards and e-gift cards can be used both online or instore at any Kings Plant Barn retail store and are valid for 36 months from date of purchase. Kings Gift Cards are not valid in our Kings Garden Cafes or Kings Garden Kitchen.

Yes, your rewarded Garden Club points can be used to purchase online. Your Garden Club dollar balance will be displayed at checkout as a payment option.

Earn a $10 Garden Club loyalty balance for every 300 Garden Club points on your account.

For more information on the Kings Garden Club click here.

You can check how many Garden Club points you have within your 'Account' section when you are logged in online.

You can also check instore by asking our staff at the checkout.

For more information on the Kings Garden Club click here.

For every dollar spent you receive a point towards your Garden Club account.

Once you have reached 300 points you will receive a $10 voucher to use in store.

For more information on the Kings Garden Club click here.

Online - your loyalty points will only be applied to your account after your order is dispatched or collected instore. This means there may be a slight to delay for these to be applied to your account for online orders.

Instore - your loyalty points will apply instantly to your Garden Club account once you've made a purchase instore.